It was a shitty day for the infrastructure team. Not only the PCs across the branches and in the office were infected, the servers were down too and the POS systems all retail floors were paralyzed. In fact, the entire IT network needed to be shut down and everyone could only work on their own PCs as standalone work stations.
Before i knocked off this evening, the problem hasn't been resolved yet and the team was still there, working for more than 30 hours already. I felt so bad that i couldn't do anything to help them at all, but at the same time also felt lucky that i didn't choose IT infrastructure field as my career.
Some users were complaining about the network failure and remarked about how incompetent we were to have the systems down for so long. I was pissed at first, thinking that they were really unreasonable to blame the IT team when we were already working so hard through the night, doing our best to solve the problem. Then i thought about the situation from the users' perspectives. They weren't wrong in expecting us to maintain an uninterrupted IT systems and network. After all, this is what we are paid to do, and being unable to get the system up for more than 24 hours is indeed unacceptable by any IT support standard in today's world.
This incident has really put our whole department to shame. I believe even after the virus attack has been resolved, there are still gonna be lots of explaining and reviewing to be done, probably to the top management. Sigh, i really feel sorry for the infrastructure team. There goes their performance review.
Labels: work
